Why ABA Charges Get Held: 14 Reasons and How to Fix Each One

When a signed session can't become a correct claim line, TargetFlo doesn't guess — it holds the charge with a reason. Billing → Charges lists every held charge; fix the data and click Recheck, or release it with a note where that's allowed.

#	Hold reason	How to fix it
1	No primary insurance on the date of service	Add the client's primary insurance with the right effective dates
2	No payer ID	Add the payer's electronic ID to the insurance company
3	No payer rule (missing or inactive)	Set up the payer in Payer rules
4	No authorization	Record the authorization line for the code and dates
5	Authorization used up	Request more units or start the reauthorization
6	Rendering NPI missing	Add the renderer's NPI (when the payer requires it)
7	Missing rate	Add the contracted rate for the code in Payer rules
8	Zero units	Check the session's start and end times
9	Past timely filing	Release with a note if you will still submit, or write it off
10	Missing diagnosis	Add a primary ICD-10 diagnosis active on the date of service
11	Missing place of service	Set the payer's place-of-service code for the location type
12	More than four modifiers	Review credential, authorization and telehealth modifiers
13	Session not completed on the calendar	Complete the calendar event (its authorization check may have blocked it)
14	Session voided	Nothing to bill; a sent claim gets a correction

What fills a charge automatically

Date of service from the calendar; units from actual minutes and the payer's rounding; the authorization line the calendar booked; credential modifiers (HM, HN, HO), authorization modifiers and the telehealth modifier; place of service; the payer's code mapping and rate; and the supervising provider.

Related: ABA claim scrubber checks · From signed note to paid claim · Billing & Claims